CBSE Class 12 Business Studies Chapter 6 Important Questions – Free PDF Download
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CBSE Class 12 Business Studies Important Questions Chapter 6 – Staffing
1) “Staffing makes for higher performance by putting right person on the right job”. Is this statement true or false? (1M)
Ans. True
2)“There is no need of human resource planning as so many people are available in the market these days.” Do you agree with this statement? Give reasons. (3M)
Ans. No, I don’t agree with this statement. There is a great need of man power planning due to the following reasons. :
1. Organisation needs man power planning: To meet the demands of changing job requirements due to change of technology.
2. Man power requires forecasting: Provides a basis of recruitment, transfer and
training employees.
3) Human resource management is a part of staffing. Do you agree? (1M)
Ans. No.
4) “The present day human resource management is a broader concept.” Explain (4M)
Ans. The present day human resource management includes the following activities:
a. Helps the organization to achieve its goals
b .Employees the skills and knowledge of employees efficiently and effectively.
C .Enhance job satisfaction.
d. Maintain high morale and good human relations within the organization.
5) why is induction is not required in the internal source of recruitment. (1M)
Ans. Because employees are already well familiar with the organization.
6) State the meaning of placement as a staffing function. (1M)
Ans. Placement: Once the job offer has been accepted by the selected candidate he placed on this new job. Proper placement of an employee reduces absenteeism Placement therefore refers to placing the right person on the right job.
7) Describe briefly the steps involved in the process of staffing.( 5/6M)
Ans. Man power Planning: The organization estimate the total man power requirement by considering all the departments of the organization. Recruitment: The second step after man power planning is recruitment and selection. Recruitment aims at attracting job applicants preposition in the organization. Selection: Selection consists of making choice among applicants. Placement and Orientation: It refers to placing the right person on the right job.
Induction: it is concerned with the process of introduction of a new employee to the
organization. Training and development: It is more accurately considered as a process of skill formation and behavioral change. Performance appraisal Promotion and career planning
Compensation
8) Name two websites which are commonly visited both by the prospective employees and the organizations searching for suitable people. (1M)
Ans.a) www.naukari.com; b) www.jobstreet.com
9) ‘Internal sources of recruitment are better than external sources of recruitment.’ Do you agree with this statement? Give any two reasons in support of your answer. (3M)
Ans. Yes, I agree with this statement.
Advantages: 1. It will assist in developing high moral of employees.
2. The candidates already working in the organization can be evaluated more economically as the expenditure is relatively less.
10) Name the concept which relates to the following:
Ans. a)Searching of prospective candidates.
b) Streamlining the attributes of a person required for doing a job.
Ans. a. Recruitment b. Selection.
11) List the different types of tests used in selection process.
Ans. i. Intelligence test ii. Aptitude test iii. Personality test. Iv. Trade test
v. Interest test
12) What is meant by ‘Selection’? Explain any five steps involved in the process of
selection of employees. (6M)
Ans. Selection is the process of carefully screening the candidates who offer themselves for
appointment so as to choose the most appropriate person for the job.
Steps : 1. The preliminary screening : A brief screening interview is conducted as the first
step in the selection process.
2. Selection test: Each candidate appears for employment test.
3. Employment Interview: Interview is a phase of testing on the basis of face to face
interaction between the interviewer and the applicant.
4. Reference and background checking: Gather more information about the candidates from indirect personal sources.
5. Selection decision: After candidates process the tests and interview final decision for
selection is made after considering the view of concerned manager.
6. Medical Test: The selection process is not complete without the medical test.
7. Job offer: Letter of appointment mentioning the date by which a candidate has to report on duty is handed over to the appointee.
8. Contract of employment: It includes various details such as pay, allowances, work rules etc.
13) Training and Development are one and the same thing. Do you agree?(1M)
Ans. No they are different
14) Distinguish between training and development. (4M)
Ans. A)
| Training | Development |
| It is used to add skills abilities of the workers | Development involves improving the capacities and capability of the managerial personnel. |
| The term training is generally used to impart specific skills among operative workers | It is associated with the over all growth of the executives. |
| it is to enable the employee to do the job better | It is to enable the overall growth of the Employee. |
| It is a job oriented process | It is a carrier oriented process. |
15) State the benefits of employee’s training.( 4M)
Ans. Benefits to the organization
a) Economic operations: Trained personal will make economic and efficient use of resources.
b) Increases productivity; It improves the quality and quantity of the production
Benefits to the employees:
a) Acquisition of new skills: A trained employee acquires new skills.
b) Higher Earnings: Trained employees can perform better and there by earn more.
superiors at the actual work place.
16) What do you meant by ‘on the job training’? Explain any three methods of ‘off
the job’ training. (5/6M)
Ans: A) On the job training: Learning by doing by the subordinates under the supervision of superiors at the actual work place.
B) Methods: i. Apprenticeship Programme: It is designed for higher levels of skills. It ensures on the job training and is explained with classroom instruction in a particular subject.
ii. Coaching: At lower levels the coaching may simply consist of trainee observing his supervisor so as to develop the basic skills necessary for operating machine.
iii. Internship training: Technical institutes and business organizations jointly impart training
to their members.
iv. Job rotation: It is a method of training which serves the purpose of employees’
development through provision of diversified training.
QUESTIONS WITH DIFFERENT DIFFICULTY LEVELS
1. It is described as the managerial function of filling and keeping filled the positions in the organization structure. Which function of management is referred here? (1M)
Ans. Staffing
2. It is recruitment, selection, development, utilization, compensation and motivation of human resources of the organization. Give the name of the concept mentioned here. (1M)
Ans: Human Resource Management.
3.It implies introducing the selected employee to other employees and familiarizing him with the rules and policies of the organization. Name it. (1M)
Ans: Orientation.
4. What is the next step after selection? (1M)
Ans: Placement and Orientation.
5. It seeks to attract suitable applicants to apply for available jobs. Give the term.(1M)
Ans: Recruitment.
6. These are run by the Government as a source of recruitment for unskilled and skilled operative jobs. What is being referred here? (1M)
Ans: Employment exchanges.
7. Which type of personnel is recruited by management consultancy firms?
Ans: Management consultancy firms help the organization to recruit technical, professional and managerial personnel.
8. Hamish is working as a supervisor in a company. Due to his hard work he is promoted to the post of Production Manager. Now the post of supervisor is vacant and no one can be transferred or promoted to this post. Name the source of recruitment the company will use to fill up this post. State any three advantages of using this source of recruitment. (4M)
Ans: The Company will use external source of recruitment.
Advantages: i. Fresh talent ii. Wider choice iii. Qualified personnel
9.It is the process of identifying and choosing the best person out of a number of prospective candidates for a job. Name it. (1M)
Ans: Selection.
10. Name the test which is used as a measure of individual’s potential for learning new skills. (1M)
Ans: Aptitude test.
11. Which step in the process of selection helps the manager eliminate unqualified or unfit job seekers based on the information supplied in the application forms? (1M)
Ans: Preliminary Screening
12. what is formal, in-depth conversation conducted to evaluate the applicant’s suitability for job called. (1M)
Ans: Employment interview.
13. Why is selection considered as negative process? (1M)
Ans: Because it is a process in which a person is selected and the others are rejected.
14. It is a test used for selection of employees to measure individual’s potential for
learning new skills. Mention its name and explain two other tests also. (1M)
Ans: Aptitude.
Other Tests: a) Personality Test: These tests are used judge the psychological makeup of a person.
b) Interest Test: These tests identify individual likes and dislikes in relation to work.
15.It is the process of increasing the knowledge and skills of an employee for doing a particular job. Which process is referred to here? (1M)
Ans: Training
16.Which of type of training is a joint programme of training in which educational institutions and business firms cooperate? (1M)
Ans: Internship training
17. Trainee is put under the guidance of a master worker to acquire a higher level of skill, for example to become plumber, electrician, etc. Which method of training is referred here? (1M)
Ans: Apprenticeship programme
Question based on Values:
1. While selecting employees, an organization is not giving any priority to disabled candidates, weaker sections in the society and even women. Identify the values missing in the company’s selection process and also suggest a remedy.
Ans. i. Social objectives are not followed.
ii. Gender biased.
iii. Inclusive employment policy is violated
iv. Company’s selection policy is not good.
Company should give equal opportunity to all the prospective candidates.